77zoya Privacy Policy

1. Introduction

77zoya ("we", "us", or "the platform") takes your privacy very seriously. This privacy policy applies to users in Bangladesh and explains what information we collect when you use our website, app, or services, how we use that information, and how we keep it secure.

Please read this privacy policy carefully before using our services. By registering or logging in to our site, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

77zoya is for individuals aged 21 and above only. We do not collect or store information from minors under any circumstances. If we become aware that a minor's information has entered our system, we will delete it immediately.

2. What Information We Collect

We collect information from you through various methods. These are described in detail below:

2.1 Personally Identifiable Information

When you create an account or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile phone number
• National ID card or passport number (for identity verification)
• Permanent address
• Financial transaction details (bKash, Nagad, Rocket, Upay, bank transfer)

2.2 Automatically Collected Information

When you visit our platform, our system automatically collects certain technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Page views and click patterns
• Session duration and usage patterns
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

For financial transactions, we store deposit and withdrawal history, payment method details, and wallet numbers (bKash, Nagad, etc.). We use this information solely for the purpose of financial security and prevention of money laundering.

3. Purpose of Data Use

77zoya uses the information we collect for the following specific and legitimate purposes:

3.1 Account Management and Verification

We use your personal information to verify your identity, create and manage your account, and for age verification (21+). This is also required to meet legal obligations.

3.2 Financial Transaction Processing

We need financial information to process deposits and withdrawals, prevent fraud, and ensure financial security. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.

3.3 Service Improvement and Personalization

We analyze usage data to improve your experience, show you games and offers based on your preferences, and improve the functionality of the website.

3.4 Communication and Customer Support

We use your contact information to answer your questions, provide technical support, and send important account-related notifications. Our customer support team provides assistance in Bengali via 24/7 live chat.

3.5 Compliance with Legal Obligations

We retain the necessary information to comply with anti-money laundering (AML) regulations, know your customer (KYC) policies, and other applicable legal obligations.

4. Cookies and Tracking Technologies

77zoya uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the website. Without these, the site will not work properly.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors are using the site so we can improve our services.
• Security Cookies: Used to detect fraudulent activity and maintain account security.

4.2 Cookie Control

You can control or disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.

5. Data Sharing and Disclosure

77zoya does not sell, rent, or exchange your personal information with any third party for commercial purposes. However, in certain specific situations we may share your information:

5.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure maintenance, and fraud prevention. These partners have access only to the information necessary to perform their tasks and are contractually bound to keep your information confidential.

5.2 Legal Obligations

We may be legally required to disclose information to the relevant authorities in response to a court order, government authority request, or legal investigation. In such cases, we will follow the guidance of the law.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such situations, we will notify you in advance by email.

5.4 Sharing with Consent

Outside of the situations above, we will never share your information with anyone else without your explicit consent.

6. Data Security Measures

We apply industry-standard security measures to keep your information secure:

• SSL/TLS Encryption: All data transmission on our site is protected through SSL encryption.
• Encrypted Storage: Sensitive information is stored in encrypted format.
• Access Controls: Only authorized personnel can access your information, and only to the extent necessary for their work.
• Regular Security Audits: We regularly review and test our security measures.
• Two-Factor Authentication: We offer two-step verification for additional account protection.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.

However, transmitting information over the internet is not completely secure. We take every effort to protect your information, but we cannot guarantee complete security. Keeping your account password confidential and logging out of unused sessions is your own responsibility.

7. Data Retention Period

We retain your information for as long as necessary and then securely delete or anonymize it:

• Account Information: Retained for as long as your account is active. Even after an account is closed, some information may be kept for a defined period due to legal obligations.
• Financial Transactions: Financial records are retained for a defined period in accordance with legal obligations.
• Log Data: Server logs are generally retained for a limited period and deleted after security analysis.
• Cookie Data: Different cookies have different lifespans; session cookies are deleted when the browser is closed, and persistent cookies expire after a defined period.

8. Your Data Rights

You have the following rights regarding your information with 77zoya:

To exercise these rights, please contact us via live chat or email. We will process your request as quickly as possible.

9. Privacy of Minors

77zoya is a platform for individuals aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

We apply an age verification process at the time of registration. If a minor attempts to use our services, we will immediately suspend their account and delete any information collected.

If you believe a minor has registered on our site, please notify our customer support team immediately.

10. Changes to the Privacy Policy

We may update this privacy policy from time to time. For any significant changes, we will notify you in advance by email or through a notification on our platform.

The date of each change will be noted at the top of the page in the "Last updated" section. If you continue to use our services after a change, you are considered to have agreed to the updated policy.

We recommend that you visit this page regularly to keep yourself updated with the latest information.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

Our privacy team will process your request as quickly as possible. We typically respond within business days.

77zoya is always committed to protecting your information. Welcome to our secure and transparent platform.